Refund policy

Refund & Returns Policy

Deadstock

We are a small independent business and each order is handled individually. Please read this policy carefully before placing an order.

Order Cancellation

Orders may be cancelled within 1 hour of purchase.

After this time, orders automatically enter processing and fulfilment and cannot be cancelled.

Once an order has been processed or dispatched it must follow the standard returns procedure below.

Returns Window

Customers have the right to request a return within 14 days of confirmed delivery.

Return requests must be submitted within this period by contacting us with:

Order number
Reason for return
Photos where applicable

Once a return is approved, the item must be sent back within 14 days of return approval.

Returns requested outside this timeframe may be declined unless required under UK consumer law.

Return Authorisation Required

Returns must be authorised before being sent back.

Items returned without prior authorisation may result in processing delays or refusal.

Condition of Returns

Returned items must:

Be unworn, unused and unwashed
Be free of odours, marks, damage or alteration
Be returned in original condition and packaging where possible

Customers are responsible for any loss in value if the item has been handled beyond what is necessary to inspect it.

If a returned item shows signs of wear or damage that make it unsellable, we reserve the right to refuse the refund or issue a partial refund reflecting the loss in value.

Return Shipping

Buyers are responsible for all return shipping costs.

We strongly recommend using a tracked service, as we cannot process refunds for items lost in transit.

Original shipping costs are non-refundable.

Refund Processing

Once the return is received and inspected:

Approved refunds are processed within 5–7 business days
Refunds are issued to the original payment method

If a return does not meet the conditions above, the item can be sent back to the customer at their expense.

Exchanges

We do not offer direct exchanges.

If you would like a different size or item, please place a new order once your return is approved.

Faulty or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery with clear photos of the issue.

We will assess the issue and offer a replacement, repair, or refund where appropriate.

Non-Returnable Items

The following items cannot be returned unless faulty:

Items showing signs of wear or use
Items returned in unsellable condition

Abuse of Returns

To protect our small business from misuse, we reserve the right to:

Refuse service to customers showing excessive or abusive return behaviour
Cancel future orders where misuse of our returns policy is suspected

UK Consumer Rights

This policy does not affect your statutory rights under UK consumer law, including rights provided under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@deadstocks.co. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@deadstocks.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@deadstocks.co.