Refund policy

Refund & Returns Policy

Deadstock

We are a small independent business and each order is handled individually. Please read this policy carefully before placing an order.

Order Cancellation

Orders may be cancelled within 1 hour of purchase.

After this time, orders automatically enter processing and fulfilment and cannot be cancelled.

Once an order has been processed or dispatched it must follow the standard returns procedure below.

Returns Window

Customers have the right to request a return within 14 days of confirmed delivery.

Return requests must be submitted within this period by contacting us with:

Order number
Reason for return
Photos where applicable

Once a return is approved, the item must be sent back within 14 days of return approval.

Returns requested outside this timeframe may be declined unless required under UK consumer law.

Return Authorisation Required

Returns must be authorised before being sent back.

Items returned without prior authorisation may result in processing delays or refusal.

Condition of Returns

Returned items must:

Be unworn, unused and unwashed
Be free of odours, marks, damage or alteration
Be returned in original condition and packaging where possible

Customers are responsible for any loss in value if the item has been handled beyond what is necessary to inspect it.

If a returned item shows signs of wear or damage that make it unsellable, we reserve the right to refuse the refund or issue a partial refund reflecting the loss in value.

Return Shipping

Buyers are responsible for all return shipping costs.

We strongly recommend using a tracked service, as we cannot process refunds for items lost in transit.

Original shipping costs are non-refundable.

Refund Processing

Once the return is received and inspected:

Approved refunds are processed within 5–7 business days
Refunds are issued to the original payment method

If a return does not meet the conditions above, the item can be sent back to the customer at their expense.

Exchanges

We do not offer direct exchanges.

If you would like a different size or item, please place a new order once your return is approved.

Faulty or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery with clear photos of the issue.

We will assess the issue and offer a replacement, repair, or refund where appropriate.

Non-Returnable Items

The following items cannot be returned unless faulty:

Items showing signs of wear or use
Items returned in unsellable condition

Abuse of Returns

To protect our small business from misuse, we reserve the right to:

Refuse service to customers showing excessive or abusive return behaviour
Cancel future orders where misuse of our returns policy is suspected

UK Consumer Rights

This policy does not affect your statutory rights under UK consumer law, including rights provided under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.